Frequently Asked Questions

Everything you need to know about our serene infusion experience.
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What conditions do you treat?

We specialize in biologic therapies for autoimmune diseases, IBD, MS, and more—prescribed by your doctor.

How long does an infusion take?

Typically 1-4 hours, in a private suite with amenities to relax.

Do I need a referral?

Yes, from your physician.

What if I have insurance questions?

Our support staff verifies benefits upfront.

Are weekends available?

Yes, Saturdays for your convenience.

Where are you located and is parking available?

We’re located at 181 Intrepid Lane in Syracuse, NY. We offer free on-site parking with handicap accessible spaces near the entrance.

Will I experience side effects during treatment?

Side effects vary by medication and individual response. Our experienced nursing staff monitors you continuously during treatment and manages any side effects that may occur.

What safety protocols do you follow?

We maintain strict health and safety protocols including sanitization procedures, temperature checks, and social distancing measures to ensure patient safety.

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